ong : You're So Beautiful
Movie : Haunted - 3D
Singers: Nikhil DSouza
email: manas1104@gmail.com
(A)...(D)...(Bm)...(E)...(A)
Thehri (A)si
Yeh dhadkan (D)meri
Dekha tumhe (Bm)toh
(E)Chalne lagi(A)
Saanson (A)ko
Mil gaya (D)junoon
Ab duniya (Bm)meri
(E)Badalne lagi(A)
(E)Ho.. (A)suno
Suno.. (E)you’re (A)beautiful
(A)Suno.. suno..
(E)You’re (A)beautiful
(F#m)Ho ke bhi na (F)ho yakeen
(E)You’re so (A)beautiful
(A)...(D)...(Bm)...(E)...(A)
Khayalon (A)mein
Bas gaya, (D)haan tu
Phir pehron dil (Bm)ne
(E)Socha tujhe(A)
Laga (A)yun
Aur jee loon.. (D)main
Jab aankhon mai(Bm)ne
(E)Dekha tujhe(A)
(A)Suno suno..
(E)you’re (A)beautiful
(A)Suno.. suno..
(E)You’re (A)beautiful
(F#m)Kho na jaana (F)tum kahin
(E)You’re so (A)beautiful
Din (E)dhal jaane (F#m)dena
raat (E)dhal jaane (A)de
Yeh (E)manzil (F#m)nikal jaane (A)de
Ho (E)tujhse (F#m)juda
Yeh (E)mera raas(A)ta
Tu (E)aisa na (F#m)kar aane (A)de
Jee(D)na mush(Dm)kil, ho jaata (A)hai
Mil(D)ke (Dm)koi, jab kho jaata (A)hai
(A)Suno suno..
(E)you’re (A)beautiful
(A)Suno.. suno..
(E)You’re (A)beautiful
(F#m)Kho na jaana (F)tum kahin
(E)You’re so (A)beautiful
Wednesday, June 15, 2011
guitar chords for Phir Mohabbat - Murder 2
Song: Phir Mohabbat
Movie: Murder 2
Singer(s): Irfan, Arijit, Saim
email: manas1104@gmail.com
(Cm)Jab jab tere (A#)paas main aaya
(Cm)ik sukoon (G#)mila
(Cm)Jise main tha (A#)bhoolta aaya
(Cm)woh wajood (G#)mila
(Cm)Jab aaye (A#)mausam gham ke
(Cm)tujhe yaad (G#)kiya hooo
(Cm)Jab sehme (A#)tanha pann se
(Cm)tujhe yaad (G#)kiya
(Cm)Dil, sambhal ja (Gm)zara
Phir (G#)mohabbat karne (Gm)chala hai tu
(Cm)Dil, yenhi ruk ja (Gm)zara
Phir (G#)mohabbat karne (Gm)chala hai tu..(Cm)
Aisa (Fm)kyun kar (Cm)hua
jaanu (Fm)na main jaanu (G)na
(Cm)Dil, sambhal ja (Gm)zara
Phir (G#)mohabbat karne (Gm)chala hai tu
(Cm)Dil, yenhi ruk ja (Gm)zara
Phir (G#)mohabbat karne (Gm)chala hai tu..(Cm)
Jis raah (Cm)pe, hai ghar tera
Aksar (G#)wahan se haan main hoon (G)guzra
Shayad (Cm)yahin, dil mera haan
Tu mujkho (G#)mil jaaye kya (G)pataa
Kya hai (Fm)yeh silsi(Cm)la
jaanu (Fm)na main jaanu (G)na
(Cm)Dil, sambhal ja (Gm)zara
Phir (G#)mohabbat karne (Gm)chala hai tu
(Cm)Dil, yenhi ruk ja (Gm)zara
Phir (G#)mohabbat karne (Gm)chala hai tu..(Cm)
Kucch bhi (Cm)nahin, jab darmiyaan
Phir kyun hai (G#)dil tere hi khwaab (G)bunta
Chaaha ki (Cm)de, tujhko bhulaa
Par yeh bhi (G#)mumkin ho na (G)saka..(Fm)..(Gm)
Kya hai (Fm)yeh maam(Cm)la
jaanu (Fm)na main jaanu (Cm)na
(Cm)Dil, sambhal ja (Gm)zara
Phir (G#)mohabbat karne (Gm)chala hai tu
(Cm)Dil, yenhi ruk ja (Gm)zara
Phir (G#)mohabbat karne (Gm)chala hai tu
(Cm)Dil, sambhal ja (Gm)zara
Phir (G#)mohabbat karne (Gm)chala hai tu..(Cm)
Movie: Murder 2
Singer(s): Irfan, Arijit, Saim
email: manas1104@gmail.com
(Cm)Jab jab tere (A#)paas main aaya
(Cm)ik sukoon (G#)mila
(Cm)Jise main tha (A#)bhoolta aaya
(Cm)woh wajood (G#)mila
(Cm)Jab aaye (A#)mausam gham ke
(Cm)tujhe yaad (G#)kiya hooo
(Cm)Jab sehme (A#)tanha pann se
(Cm)tujhe yaad (G#)kiya
(Cm)Dil, sambhal ja (Gm)zara
Phir (G#)mohabbat karne (Gm)chala hai tu
(Cm)Dil, yenhi ruk ja (Gm)zara
Phir (G#)mohabbat karne (Gm)chala hai tu..(Cm)
Aisa (Fm)kyun kar (Cm)hua
jaanu (Fm)na main jaanu (G)na
(Cm)Dil, sambhal ja (Gm)zara
Phir (G#)mohabbat karne (Gm)chala hai tu
(Cm)Dil, yenhi ruk ja (Gm)zara
Phir (G#)mohabbat karne (Gm)chala hai tu..(Cm)
Jis raah (Cm)pe, hai ghar tera
Aksar (G#)wahan se haan main hoon (G)guzra
Shayad (Cm)yahin, dil mera haan
Tu mujkho (G#)mil jaaye kya (G)pataa
Kya hai (Fm)yeh silsi(Cm)la
jaanu (Fm)na main jaanu (G)na
(Cm)Dil, sambhal ja (Gm)zara
Phir (G#)mohabbat karne (Gm)chala hai tu
(Cm)Dil, yenhi ruk ja (Gm)zara
Phir (G#)mohabbat karne (Gm)chala hai tu..(Cm)
Kucch bhi (Cm)nahin, jab darmiyaan
Phir kyun hai (G#)dil tere hi khwaab (G)bunta
Chaaha ki (Cm)de, tujhko bhulaa
Par yeh bhi (G#)mumkin ho na (G)saka..(Fm)..(Gm)
Kya hai (Fm)yeh maam(Cm)la
jaanu (Fm)na main jaanu (Cm)na
(Cm)Dil, sambhal ja (Gm)zara
Phir (G#)mohabbat karne (Gm)chala hai tu
(Cm)Dil, yenhi ruk ja (Gm)zara
Phir (G#)mohabbat karne (Gm)chala hai tu
(Cm)Dil, sambhal ja (Gm)zara
Phir (G#)mohabbat karne (Gm)chala hai tu..(Cm)
Guitar chords for Tum ho mera pyar - Murder 2
Song : Tum Ho Mera Pyar
Movie : Haunted - 3D
Singers: KK, Suzanne D'Mello
email: manas1104@gmail.com
C#m (bar): x46654
B (bar): 224442
A: 002220
D#m (bar): 557765
C (bar): 335553
A# (bar): 113331
(C#m)Jism se rooh tak, hai tumhare nishaan
Bann gaye tum meri (B)zindagi
(C#m)Jism se rooh tak, hai tumhare nishaan
Bann gaye tum meri (B)zindagi
(C#m)Jab se tum ho mile, jaan-o-dil hai khile
Tumse waah basta hai, har (B)khushi
Tum ho mera (C#m)pyar, tumse hai karaar
Tumko hi (B)basaaya maine yaadon (A)mein
Tumse hai (C#m)nasha, tumse hai khumaar
Tumko hi (B)sajaya maine khwaabon (A)mein
Tum ho mera (C#m)pyar, tumse hai karaar
Tumko hi (B)basaaya maine yaadon (A)mein
(C#m)...(B)....(A)...(B)
(C#m)Jab mile nahin thay tum, na thi (B)khushiyan na gham
(C#m)Tum mile to badle zindagi ke (B)yeh mausam
Ho (C#m)sunn raha hai jo dua mera rab (B)hai tujh mein
(C#m)Har jagah tha kuch kam mila mujhe (B)sab tujh mein
Raat (C#m)din dekh(B)na tujhko (A)aadat (B)meri
Yun (C#m)tujhe chaah(B)na hai (A)ibaadat (B)meri
Tum ho mera (C#m)pyar, tumse hai karaar
Tumko hi (B)basaaya maine yaadon (A)mein
Tumse hai (C#m)nasha, tumse hai khumaar
Tumko hi (B)sajaya maine khwaabon (A)mein
Tum ho mera (C#m)pyar, tumse hai karaar
Tumko hi (B)basaaya maine yaadon (A)mein
(C#m)Jism se rooh tak, hai tumhare nishaan
Bann gaye tum meri (B)zindagi
(C#m)Aankhein sehra meri, tu hai bheega (B)ek baadal
(C#m)Meri khwaishon mein tu, teri liye (B)main paagal
O ho (C#m)tu hai behti nadi, dooba dooba (B)main sahil
(C#m)Main hoon tujh mein fanaa, tu hi mera (B)hai haasil
(C#m)Jab se tu o (B)sanam, meri (A)baahon mein (B)hai
Ek (C#m)ujaala sa (B)dil, ki (A)panaahon mein (B)hai
Tum ho mera (D#m)pyar, tumse hai karaar
Tumko hi (A#)basaaya maine yaadon (C)mein
Tumse hai (D#m)nasha, tumse hai khumaar
Tumko hi (A#)sajaya maine khwaabon (C)mein
Tum ho mera (D#m)pyar, tumse hai karaar
Tumko hi (A#)basaaya maine yaadon (C)mein
Tumse hai (D#m)nasha, tumse hai khumaar
Tumko hi (A#)sajaya maine khwaabon (C)mein
Tum ho mera (D#m)pyar, tumse hai karaar
Tumko hi (A#)basaaya maine yaadon (C)mein
Tumse hai (D#m)nasha, tumse hai khumaar
Tumko hi (A#)sajaya maine khwaabon (C)mein
Tum ho mera (D#m)pyar, tumse hai karaar
Tumko hi (A#)basaaya maine yaadon (C)mein
Tumse hai (D#m)nasha, tumse hai khumaar
Tumko hi (A#)sajaya maine khwaabon (C)mein
Movie : Haunted - 3D
Singers: KK, Suzanne D'Mello
email: manas1104@gmail.com
C#m (bar): x46654
B (bar): 224442
A: 002220
D#m (bar): 557765
C (bar): 335553
A# (bar): 113331
(C#m)Jism se rooh tak, hai tumhare nishaan
Bann gaye tum meri (B)zindagi
(C#m)Jism se rooh tak, hai tumhare nishaan
Bann gaye tum meri (B)zindagi
(C#m)Jab se tum ho mile, jaan-o-dil hai khile
Tumse waah basta hai, har (B)khushi
Tum ho mera (C#m)pyar, tumse hai karaar
Tumko hi (B)basaaya maine yaadon (A)mein
Tumse hai (C#m)nasha, tumse hai khumaar
Tumko hi (B)sajaya maine khwaabon (A)mein
Tum ho mera (C#m)pyar, tumse hai karaar
Tumko hi (B)basaaya maine yaadon (A)mein
(C#m)...(B)....(A)...(B)
(C#m)Jab mile nahin thay tum, na thi (B)khushiyan na gham
(C#m)Tum mile to badle zindagi ke (B)yeh mausam
Ho (C#m)sunn raha hai jo dua mera rab (B)hai tujh mein
(C#m)Har jagah tha kuch kam mila mujhe (B)sab tujh mein
Raat (C#m)din dekh(B)na tujhko (A)aadat (B)meri
Yun (C#m)tujhe chaah(B)na hai (A)ibaadat (B)meri
Tum ho mera (C#m)pyar, tumse hai karaar
Tumko hi (B)basaaya maine yaadon (A)mein
Tumse hai (C#m)nasha, tumse hai khumaar
Tumko hi (B)sajaya maine khwaabon (A)mein
Tum ho mera (C#m)pyar, tumse hai karaar
Tumko hi (B)basaaya maine yaadon (A)mein
(C#m)Jism se rooh tak, hai tumhare nishaan
Bann gaye tum meri (B)zindagi
(C#m)Aankhein sehra meri, tu hai bheega (B)ek baadal
(C#m)Meri khwaishon mein tu, teri liye (B)main paagal
O ho (C#m)tu hai behti nadi, dooba dooba (B)main sahil
(C#m)Main hoon tujh mein fanaa, tu hi mera (B)hai haasil
(C#m)Jab se tu o (B)sanam, meri (A)baahon mein (B)hai
Ek (C#m)ujaala sa (B)dil, ki (A)panaahon mein (B)hai
Tum ho mera (D#m)pyar, tumse hai karaar
Tumko hi (A#)basaaya maine yaadon (C)mein
Tumse hai (D#m)nasha, tumse hai khumaar
Tumko hi (A#)sajaya maine khwaabon (C)mein
Tum ho mera (D#m)pyar, tumse hai karaar
Tumko hi (A#)basaaya maine yaadon (C)mein
Tumse hai (D#m)nasha, tumse hai khumaar
Tumko hi (A#)sajaya maine khwaabon (C)mein
Tum ho mera (D#m)pyar, tumse hai karaar
Tumko hi (A#)basaaya maine yaadon (C)mein
Tumse hai (D#m)nasha, tumse hai khumaar
Tumko hi (A#)sajaya maine khwaabon (C)mein
Tum ho mera (D#m)pyar, tumse hai karaar
Tumko hi (A#)basaaya maine yaadon (C)mein
Tumse hai (D#m)nasha, tumse hai khumaar
Tumko hi (A#)sajaya maine khwaabon (C)mein
Guitar chords for Bhag DK Bose Delhi Belly
Song: Bhag D.K.Bose
Singer: Ram Sampath(Delhi Belly)
email: manas1104@gmail.com
Chords:
EADGBe
Bm: X24432
D: XX0232
A: X02220
Em: 022000
F#: 244322
F#7: 004320
G: 355433
(Bm)Daddy mujhse (D)bola, tu (A)galati hai (Bm)meri
(Bm)Tujhpe (D)zindagani, (A)guilty hai (Bm)meri
(D)Saabun ki (Em)shaqal mein,
(G)beta tu toh nikla keval (F#)jhaag
Jhaag (F#7)jhaag...(F#)bhaag
Bhaag (Bm)bhaag..(D)..bhaag (A)bhaag..(Bm)
Bhaag (Bm)bhagh..(D)..bhaag (A)bhaag..(Bm)
(Bm)Oh my god (D)lag gayi, (A)kya se kya (Bm)hua
(Bm)Dekha toh (D)katora, (A)jhaanka toh (Bm)kuaa
(D)Piddi jaissa (Em)chuhaa
(G)Dum pakda toh nikla kala (F#)naag
Naag (F#7)naag...(F#)bhaag
Bhaag (Bm)bhaag DK bose, DK (D)bose, D K bose
Bhaag (A)bhaag DK bose DK (Bm)bhaag....
Bhaag (Bm)bhaag DK bose, DK (D)bose, D K bose
Bhaag (A)bhaag DK bose DK (Bm)bhaag....
Aandhi (Bm)aayi aandhi aayi aandhi (D)aayi aandhi
Bhaag (A)bhaag DK bose, D K (Bm)bhaag
Bhaag (Bm)bhaag DK bose, DK (D)bose, D K bose
(A)Aandhi aayi (Bm)hai...
(Bm)Kisne kisko loota
Kiska (D)maatha kaise phoota, kya (A)pataa
Bhaiya (Bm)we don’t have a clue
(Bm)Itna hi pata hai
Aage (D)daude to bhalaa hai, peechhe (A)to
Ek (Bm)rakshas phaade mooh
Ik (G)aandhi (Em)aayi (A)hai
San(G)desha (Em)laayi (F#)hai
Bhaag (Bm)bhaag DK bose, DK (D)bose, D K bose
Bhaag (A)bhaag DK bose DK (Bm)bhaag....
Bhaag (Bm)bhaag DK bose, DK (D)bose, D K bose
Bhaag (A)bhaag DK bose DK (Bm)bhaag....
Aandhi (Bm)aayi aandhi aayi aandhi (D)aayi aandhi
Bhaag (A)bhaag DK bose, D K (Bm)bhaag
Bhaag (Bm)bhaag DK bose, DK (D)bose, D K bose
(A)Aandhi aayi (Bm)hai...
(Bm)..(D)..(A)..(G)..(Bm)..(D)..(A)..(Bm)
(Bm)..(D)..(A)..(G)..(Bm)..(D)..(A)..(Bm)
(Bm)Hum toh hai kabootarr
Do (D)pahiye ka ek scooter, zinda(A)gi
Jo (Bm)dhakelo toh chale
Arre (Bm)kismat ki hai kadki
Roti (D)kapda aur larki teeno (A)hi
Paapad (Bm)belo toh miley
Yeh (G)bheja (Em)garden (A)hai
Aur (G)tension (Em)maali (F#)hai.. yeah..
(D)Mann ka taan(Em)pura
(G)Frustration me chhede ek hi (F#)Raag
Raag (F#7)raag....(F#)bhaag
Bhaag (Bm)bhaag DK bose, DK (D)bose, D K bose
Bhaag (A)bhaag DK bose DK (Bm)bhaag....
Bhaag (Bm)bhaag DK bose, DK (D)bose, D K bose
Bhaag (A)bhaag DK bose DK (Bm)bhaag....
Aandhi (Bm)aayi aandhi aayi aandhi (D)aayi aandhi
Bhaag (A)bhaag DK bose, D K (Bm)bhaag
Bhaag (Bm)bhaag DK bose, DK (D)bose, D K bose
(A)Aandhi aayi (Bm)hai...
(Bm)Daddy mujhse (D)bola, tu (A)galati hai (Bm)meri
(Bm)Tujhpe (D)zindagani, (A)guilty hai (Bm)meri
(D)Saabun ki (Em)Shaqal mein
(G)beta tu toh nikla keval (F#)jhaag
Jhaag (F#7)jhaag...(F#)bhaag
Bhaag (Bm)bhaag DK bose, DK (D)bose, D K bose
Bhaag (A)bhaag DK bose DK (Bm)bhaag....
Bhaag (Bm)bhaag DK bose, DK (D)bose, D K bose
Bhaag (A)bhaag DK bose DK (Bm)bhaag....
Aandhi (Bm)aayi aandhi aayi aandhi (D)aayi aandhi
Bhaag (A)bhaag DK bose, D K (Bm)bhaag
Bhaag (Bm)bhaag DK bose, DK (D)bose, D K bose
(A)Aandhi aayi (Bm)hai...
Singer: Ram Sampath(Delhi Belly)
email: manas1104@gmail.com
Chords:
EADGBe
Bm: X24432
D: XX0232
A: X02220
Em: 022000
F#: 244322
F#7: 004320
G: 355433
(Bm)Daddy mujhse (D)bola, tu (A)galati hai (Bm)meri
(Bm)Tujhpe (D)zindagani, (A)guilty hai (Bm)meri
(D)Saabun ki (Em)shaqal mein,
(G)beta tu toh nikla keval (F#)jhaag
Jhaag (F#7)jhaag...(F#)bhaag
Bhaag (Bm)bhaag..(D)..bhaag (A)bhaag..(Bm)
Bhaag (Bm)bhagh..(D)..bhaag (A)bhaag..(Bm)
(Bm)Oh my god (D)lag gayi, (A)kya se kya (Bm)hua
(Bm)Dekha toh (D)katora, (A)jhaanka toh (Bm)kuaa
(D)Piddi jaissa (Em)chuhaa
(G)Dum pakda toh nikla kala (F#)naag
Naag (F#7)naag...(F#)bhaag
Bhaag (Bm)bhaag DK bose, DK (D)bose, D K bose
Bhaag (A)bhaag DK bose DK (Bm)bhaag....
Bhaag (Bm)bhaag DK bose, DK (D)bose, D K bose
Bhaag (A)bhaag DK bose DK (Bm)bhaag....
Aandhi (Bm)aayi aandhi aayi aandhi (D)aayi aandhi
Bhaag (A)bhaag DK bose, D K (Bm)bhaag
Bhaag (Bm)bhaag DK bose, DK (D)bose, D K bose
(A)Aandhi aayi (Bm)hai...
(Bm)Kisne kisko loota
Kiska (D)maatha kaise phoota, kya (A)pataa
Bhaiya (Bm)we don’t have a clue
(Bm)Itna hi pata hai
Aage (D)daude to bhalaa hai, peechhe (A)to
Ek (Bm)rakshas phaade mooh
Ik (G)aandhi (Em)aayi (A)hai
San(G)desha (Em)laayi (F#)hai
Bhaag (Bm)bhaag DK bose, DK (D)bose, D K bose
Bhaag (A)bhaag DK bose DK (Bm)bhaag....
Bhaag (Bm)bhaag DK bose, DK (D)bose, D K bose
Bhaag (A)bhaag DK bose DK (Bm)bhaag....
Aandhi (Bm)aayi aandhi aayi aandhi (D)aayi aandhi
Bhaag (A)bhaag DK bose, D K (Bm)bhaag
Bhaag (Bm)bhaag DK bose, DK (D)bose, D K bose
(A)Aandhi aayi (Bm)hai...
(Bm)..(D)..(A)..(G)..(Bm)..(D)..(A)..(Bm)
(Bm)..(D)..(A)..(G)..(Bm)..(D)..(A)..(Bm)
(Bm)Hum toh hai kabootarr
Do (D)pahiye ka ek scooter, zinda(A)gi
Jo (Bm)dhakelo toh chale
Arre (Bm)kismat ki hai kadki
Roti (D)kapda aur larki teeno (A)hi
Paapad (Bm)belo toh miley
Yeh (G)bheja (Em)garden (A)hai
Aur (G)tension (Em)maali (F#)hai.. yeah..
(D)Mann ka taan(Em)pura
(G)Frustration me chhede ek hi (F#)Raag
Raag (F#7)raag....(F#)bhaag
Bhaag (Bm)bhaag DK bose, DK (D)bose, D K bose
Bhaag (A)bhaag DK bose DK (Bm)bhaag....
Bhaag (Bm)bhaag DK bose, DK (D)bose, D K bose
Bhaag (A)bhaag DK bose DK (Bm)bhaag....
Aandhi (Bm)aayi aandhi aayi aandhi (D)aayi aandhi
Bhaag (A)bhaag DK bose, D K (Bm)bhaag
Bhaag (Bm)bhaag DK bose, DK (D)bose, D K bose
(A)Aandhi aayi (Bm)hai...
(Bm)Daddy mujhse (D)bola, tu (A)galati hai (Bm)meri
(Bm)Tujhpe (D)zindagani, (A)guilty hai (Bm)meri
(D)Saabun ki (Em)Shaqal mein
(G)beta tu toh nikla keval (F#)jhaag
Jhaag (F#7)jhaag...(F#)bhaag
Bhaag (Bm)bhaag DK bose, DK (D)bose, D K bose
Bhaag (A)bhaag DK bose DK (Bm)bhaag....
Bhaag (Bm)bhaag DK bose, DK (D)bose, D K bose
Bhaag (A)bhaag DK bose DK (Bm)bhaag....
Aandhi (Bm)aayi aandhi aayi aandhi (D)aayi aandhi
Bhaag (A)bhaag DK bose, D K (Bm)bhaag
Bhaag (Bm)bhaag DK bose, DK (D)bose, D K bose
(A)Aandhi aayi (Bm)hai...
Tuesday, June 14, 2011
Important IT Support Stuff
How do you dispatch a portable LCD panel? - FRU
The LCD BIST checks functionality of what? - LCD
What is the new security feature in windows vista called as? - UAC
What can affect a wireless signal? - CORDLESS PHONE, PINE TREES, MICROWAVE OVEN
Which is not an IDE DEVICE? - FDD
Sata II has a data transfer rate of? - 3GBPS
How do you complete PC restore in factory imaged dell systems? - From Win RE
How will you find child parts in RSL? - BOM DOWN
In a system exchange what do you replace? - Base Unit
Which of the following is always dispatched as an EXG? - Media
What is the process of modem establishing connection with a server called as? –Handshaking
What is the first sign of power on the system? - LIGHT ON POWER BUTTON.
What is the short cut key to run 90/90 diagnostics? - CTRL + ALT + D
Every time you create a case what special code is generated in DellServ? – Reason Code.
What is each value in an IP address called as? - Octet
What is loop back IP address? – 127.0.0.1.
Which one of the following is an APIPA address? - 169.254.2.4
True or False: A Dell part number is always NEW? – False
If one satellite in the 5.1 speaker kit goes bad? - A. YOU REPLACE THE COMPLETE SPEAKER KIT.
What command do you run to know the MAC address of your PC? - IPCONFIG / ALL
Which programs do you use to open .ical files? - WINDOWS CALENDER
How do you access router configuration page? - USING THE IP ADDRESS OF THE ROUTER
If contracts are missing for a system in DellServ tool, who do you contact? - TAG TEAM
What does a question mark in device manager mean? - DEVICE IS MISSING DRIVERS
Which program will use most battery power? - GAMES
What application is used to open a .pdf file? - ADOBE ACROBAT
If a touch pad is bad in a portable what component do you replace? - PALM REST ASSEMBLY
What internet connection uses cable modem? –BROADBAND
Which of the following is a performance issue in a modem? - SLOW CONNECTIVITY SPEEDS
Where do you find step by step sequence for troubleshooting a problem? - DECISION TREE
What type of capture is it when a customer is asked to return a product or a system by Dell? - PRODUCT RECALL
What should be the cause of a slow system performance? - TWO ANTIVIRUS PROGRAMS HAVE BEEN INSTALLED IN THE COMPUTER.
What 32 bit diagnostics can you run in the customer complains of slow system performance? - SYMPTOM TREE
What is the command to run system restore from safe mode? - RSTRUI. EXE
What is the non essential point of failure for no sound issue? - ANTIVIRUS / FIREWALL SOFTWARE
Which of these connects can carry audio as well as video ?–COMPOSITE
What test do you run to test the hard drive? - 90/90 TEST
Where is PSA diagnostics stored? - SYSTEM BOARD
What is the function of UAC? - IT WILL REQUEST ELEVATED ACCESS TO RUN PROGRAMS
What is the status code “00” mean in contracts field of DelServ? - CONTRACT HAS NEVER BEEN TERMINATED OR CANCELLED
Which tool do you use to troubleshoot network issues in Vista? – NDF
Windows Vista can warn or prevent users from installing unsigned code. If a file has not been digitally signed, a message alerts the user that the driver is unsigned, and asks if the userwishes to proceed, this feature is known as? - DRIVER SIGNATURE ENFORCEMENT
What is the use of the following command: set
DEVMGR_SHOW_NONPRESENT_DEVICES= 1? - SHOWS DEVICES PREVIOUSLY INSTALLED BUT NOT CURRENTLY PLUGGED IN
What should you do if you see a number of devices sharing the same IRQ? - IT IS NORMAL FOR DEVICES TO SHARE IRQ’S
To disable driver signature enforcement you have to go to? - ADVANCED BOOT MENU OPTIONS
What is DFL? - DELL FILE LIBRARY
What is the first screen that you go to troubleshoot network issues in Vista? –NDF
How do you isolate TCP/IP as a point of failure? –IPCONFIG
If modem helper is corrupt how would you install it? - USING MODEM DRIVERS CD
If an agent repeats whatever the customer is saying what skill is he using? –PARAPHRASING
What are the indications for the post process? - QUAD PACK LIGHTS
AHT means? - AVERAGE HANDLE TIME
If a customer responds to Dell’s survey stating that issue has been resolved, what metric did you gain? –XPR
Which keyboard shortcut can be used to access the run command? - WINDOWS KEY + R
Choose the keyboard shortcut that turns on 3D Windows Flip? - WINDOWS KEY + TAB
Which Control Panel category allows you to customize web access, block programs and set time limits per account? - USER ACCOUNTS AND FAMILY SAFETY
Which Control Panel applet enables you to see a view of, shared files, shared folders and
shared printers? - NETWORK AND SHARING CENTER
When performing a clean install of Windows Vista, which of the following is true? - BOOTING FROM THE DVD IS REQUIRED
What information is stored in HKEY_CURRENT_CONFIG? - INFORMATION ABOUT THE HARDWARE PROFILE CURRENTLY IN USE ON COMPUTER
What must you do before editing a customer’s registry? - SET A RESTORE POINT
Which of the following WinRE tools can diagnose and fix most common startup problems? - STARTUP REPAIR TOOL
Prior to performing an upgrade to Windows Vista, which initial step is recommended? - RUN THE WINDOWS VISTA UPGRADE ADVISOR
How much free space is required to install Windows Vista? - 15 GB
Which new Windows Vista tool can you use to get an overview of resource usage? - PERFORMANCE AND RELIABILITY MONITOR
How does UAC improve security in Vista? - UAC NOTIFIES USERS THAT A PROGRAM IS REQUESTING ELEVATED ACCESS
What is the tool used to fix missing driver, corrupt or damaged system files? - STARTUP REPAIR
“ I am really ticked off !” what mood is the customer? - ANGRY OR IRRITATED
One of the problems with dead air is that? - CUSTOMER WILL NOT KNOW WHAT THE AGENT IS DOING TO HELP THEM
When a customer is angry and is lashing out at you the best technique is being defensive, this will make the customer calm down and listen to you. True or False?–TRUE.
The customer is very angry and is yet to explain why he is angry, the best course of action foryou is? - LET THE CUSTOMER VENT, THEN ASK QUESTIONS TO STEER THE CUSTOMER BACK TO THE ISSUE
How do you demonstrate transparency on the call? - TELL THE CUSTOMER WHAT YOU ARE DOING TO RESOLVE THW ISSUE
Before every dispatch what should an agent do? - VA & VDI
What is warm transfer? - BEING ONLINE WITH THE CUSTOMER AND TALKING TO THE NEXT AGENT AND THEN TRANSFERING THE CALL
Customer wants his new Dell portable to be replaced because it will not boot, what do you tell the customer to convince him to troubleshoot? - I CAN UNDERSTAND HOW FRUSTRATING IT CAN BE, BUT I AM SURE WE CAN HAVE THE SYSTEM UP AND RUNNING AS SOON AS POSSIBLE
While asking for the customer’s acceptance of the plan, what should you do? - CONFIRM THE CUSTOMERS UNDERSTANDING OF THE PLAN AFTER EXPLAINING
Approval matrix in DSN helps in which metric? - RDR
Where do you paste DSN journal in DellServ? - IN THE DESCRIPTION FIELD
What is the point of failure outside a system tower for no power issues? - WALL OUTLET
What is the license state when Vista have passed 3 days period after hardware change and
has not been activated yet? –OOT
What is DSN? - DELL SOLUTION NETWORK
What test do you typically run on an IDE HDD which is less than 80 GB? - 90-90 TEST
Dell chat will be disconnected in how many minutes if no response is there? - 3 MINUTES
How to use flip 3d? - WINDOWS BUTTON + TAB BUTTON
Is the HDD typically a CRU or FRU in portables? - CRU
What does PnP stand for? - POLICIES AND PROCEDURES
5 digit part number dispatch type is? - POS & EXG
What creates a file system? –FORMATING
In RSL in other electronic devices what do you see? - PROJECTORS & ROUTERS
How do you search for customers in different ways in DellServ? - CUSTOMER SEARCH
A customer states that the system is slow and freezes sometimes. Which tool you use to
resolve? - SYMPTOM TREE IN 32 BIT DELL DIAGNOSTICS
How does Dell typically notify customers about product recall - PRESS RELEASE , EMAILS & CALLING CUSTOMERS
How does the customer use the Express Service Code? - PRESSING THE EXPRESS SERVICE CODE OVER THE PHONE WILL HELP THE CUSTOMER TO CONNECT DIRECTLY TO THE DELL AUTOMATED IVR
Why is it important to identify which Company number a customer belongs to early in a call? - TO KNOW WETHER IT IS THE CORRRECT COMPANY NUMBER THAT IS IN OUR
SUPPORT LIMIT’S & THIS WILL SAVE BOT THE CUSTOMERS AND DELL AGENTS TIME
Verifying Authorization(VA) means verifying that the caller is? - AUTHORIZED TO GET THE TROUBLESHOOTING DONE OR WETHER THE AUTHORIZED PERSON TO TAKE ANY DECISIONS REGARDING THE SYSTEM
What is “Silent” VA ? - VA DONE DURING THE CALL WITHOUT CUTOMERS KNOWLEDGE FROM THE INFORMATION PROVIDED BY HIM
What is needed for VDI? - CONTACT NAME, EMAIL, SHIPPING ADDRESS, ZIP CODE
What should you do immediately after greeting the customer? - LISTEN TO THE CUSTOMERS ISSUE
What kind of support is provided for a typical portable under the basic warranty? - RETURN TO DEPOT
When the customer’s warranty is expired? - WE DO THE EXPIRED WARRANTY SUPPORT (EWS) & SUGGEST TO BUY WARRANTY
What type of DSN document would contain content from Microsoft? - THIRD PARTY CONTENT DOCUMENTS
Your customers system has trouble booting. You use DSN to locate an appropriate decisiontree and begin troubleshooting. The next node in tree says to “determine if a promise fastrakcontroller is installed”, but you are not sure what that is. How should you proceed? - READ THE INSTRUCTIONS ON RIGHT SIDE, HOW TO CHANGE INSTALLATION TYPE
What should a knowledge base article contain information on? - ERROR MESSAGES & KNOWN ISSUES WITH RESOLUTION
What happens when you click on the plus sign that appears beside a choice ( step ) in
decision tree? - DETAILED STEPS TO TROUBLESHOOT AND RESOLVE THE ISSUE
How long does a customer have to exchange a new monitor (purchased through dell) for
another new monitor after delivery? - 21 DAYS
On-site service is typically used for _______ parts? - FRU
The customer is eligible for on-site service, but claims to be technically proficient and only
wants the parts to be shipped to them. What action should you take? - DISPATCH ONLY THE PARTS AS POS
How can you determine what kind of service contract a customer has? - SERVICE TAG SCREEN > CONTRACTS TAB
What does the abbreviation “P.D.S” stand for? - PROBLEM, DESCRIPTION, SOLUTION
If the DSN decision tree suggests replacing the system board for a NO POST/ NO POWER
issue on a desktop, which parts should be replaced? - SYSTEM BOARD & POWER SUPPLY
How many drives can a SATA controller handle at a time? - 1 DRIVE ONLY
True or False: FTP stands for File Transfer Protocol, and is a language or set of rules for transferring files across : - True
DNS stands for ________? Domain name Service
Which of the following must a customer have to configure a dial-up connection? – User name, password, access phone number
Which of the following statements is true of DSL? - DSL is a broadband connection that uses a telephone line but does not require a phone call
Broadband modems (DSL and/or Cable) typically connect to which port on a computer? An RJ-45 port on the NIC
Firewalls help prevent which of the following? Internet worms and other viruses
True or False: The Windows Firewall is turned off by default in Windows XP SP2. False
If your customer’s webcam is not working over a broadband internet connection, which of the following would you try? Temporarily disable any firewall software to see if the problem is firewall permissions
From where in Windows can you access the Windows Security Center? The Control Panel
Which of the following will NOT help you isolate and eliminate the modem as a possible point Check the Device Manager for problems with the NIC driver
Which of the following is the correct definition of a benign virus? The virus does not delete or alter files on any system it infects, although it can still cause problems for the user and others on the network.
How does a worm replicate itself? A worm resides in the memory of an infected system and sending copies of itself to other systems via email or the Internet.
A customer says that their homepage is constantly being changed. What could be the cause of the problem? A spyware application may have been installed on the system, and the system should be scanned for the presence of such software.
What is the difference between a virus and a trojan? A virus can self-replicate and self-execute, whereas a trojan must be executed in order to deliver its payload.
A program that the customer uses often is identified as having a spyware component installed along with it that is causing problems. What is the first thing that should be done? Inform the customer that the problem has been discovered, and that a fee-based support queue exists that may be helpful in resolving the problem
A customer says that their virus-scanning application is disabled, but they don’t remember disabling it. They are also experiencing erratic Windows crashes and no boot situations. What could be the cause of the problem? A virus may be present on the system, and the customershould update their antivirus software with the latest virus definitions and perform a complete system scan
Which of the following files could contain a virus? Check all that apply. - .bat , .doc , .htm , .exe
Which of the following malware prevention practices should you recommend to your customers? Don’t open unknown e-mail attachments
Update your anti-virus program frequently
Don’t open email from any unknown sender
Regularly backup your system
Use a firewall
What is your responsibility for malware issues?
Thorough troubleshooting to identify a malware problem
Educating the customer about malware preventionPresenting removal options, including Dell On Call
Virus - The customer opened an unsolicited email attachment. She later was alarmed to find that the .jpg files on her hard drive were missing
Worm - Your customer says that friends have received generic emails from him that he never sent. Probing reveals that he has never updated Windows.
Trojan Horse - Your customer’s computer performance has been erratic ever since she downloaded some free games off the Internet
Spyware/adware - Your customer’s browser runs sluggishly, and is victim to frequent unsolicited pop-ups
Hijacker - Your customer’s browser no longer opens at the homepage they set
Spam zombie - Your customer received an email from their ISP about banned activity originating from their account. The customer’s system has also been sluggish overall.
What type of wireless network uses a WAP? – Infrastructure
Which wireless networking standard operates at 2.4 GHz and transfers data-IEEE 802.11g
Which wireless standard is supported by Dell? IEEE 802.11g
What is the SSID? A wireless network name
What does the Dynamic Host Configuration Protocol do? It automatically assigns IP addresses to host computers
Where would you find the username and password required to configureOn the manufacturer’s website
What is one step in securing a wireless network?Set up MAC Address Filtering
What type of wireless NIC would you expect to find in a Dell notebookMini-PCI
Which level of security is considered the most secure for a wireless networkWi-Fi Protected Access (WPA)
What can your customer do if they forget their username and passwordTry using the default username and password, which can be found in the product manual
To find the Child parts in RSL – BOM Down
XPS 700 has DOZER Chassis
Feature in Vista that enables you to change the transparency of the window, offers Flip 3D etc. – AERO
Speaker bar that is attached to the bottom of the monitor is called – SOUND BAR
Vostro belongs to the following segment – Small Business
Which tab in Delta helps you in pulling up the service tag – Assets
The following is an example of firmware - BIOS
The average amount of time you spend on each call including talk time, hold time, and wrap time is called – AHT
An IDE cable has three connectors
Approval matrix helps in controlling – RDR
This CD/DVD can also be used to invoke the Dell Diagnostics – Resource CD/DVD
The system bus connecting the processor to the main memory on the system board is- FSB
Software programs that drive hardware components are called – DRIVERS
Which slot is used for most of the latest expansion video card – PCIE
Which tool do we use for raising orders in Total Solutions – IDD
RJ11 cable connects to – MODEM
Electronic Piano are connected to this port – MIDI
Unmountable Boot Volume is an example of – BSOD
This is the place where you check if the drivers are loaded properly or not – Device Manager
Digital Video cameras are connected to – Firewire
Hitting F12 on Dell splash screen takes you to – One time Boot menu
This utility enhances the multimedia capabilities in a system. This comes bundled with the OS or can be downloaded for free. – Direct X
What is the first driver that you need to install after the OS – Chipset , Video, Audio, Ethernet, Wireless, Bluetooth
Letting the customer know what you are doing and why is called – Transparency
What should be the status of the SR in case you need to call the customer back later? – In Progress
The internal name of the Dimension E520 is – Silver Stone
The internal name of XPS T – Kublai
Before dispatch what should the agent do – VA and VDI
Rapid response can be sold - to existing return to depot customers
Complete care can be sold for 5 years where the hardware warranty gets expired in the next 4 years False
Complete care does not cover one of the following instances: Any Computer Device that is damaged by fire from an external source or that is intentionally damaged
If the warranty and service contract have expired, agents may extend or upgrade, including the reinstatement fee, only if there are no open cases or dispatches TRUE
We accept payment through Dell Gift cards – TRUE
In case a customer does not possess a DPA account, we can open a DPA account for the customer. – False
Billing address can be changed in IDD by CTS agents – False
We can sell "Return to Depot" service to a customer who is currently on "Next business Day" support – False
To extend warranty on IDD, we need to go to - Install base tab
In IDD, under Summary cart, How is the 2nd product removed from the cart ? - Bring quantity to Zero for 2nd product and click update
For a New Dell Gift Card card the long string of numbers is seen on the _____ of the card- Back
For an Amex card the long string of numbers is seen on the _____ of the card – Front
Incase the customer does not remember his DPA #, we can use the below information - Mothers maiden name and SSN
In Harmony - What status does "B" Indicate ? – Active
We can sell refurbished parts in IDD - False
True or False: When troubleshooting Windows you should use the same method as when troubleshooting No Power or No POST issues. – True
True or False: Services and Startup items are loaded during Early Boot – False
Your customer calls with a desktop machine that “doesn’t work at all.” You ask a few probing questions and determine that your customer turns on the computer, sees the blue Dell logo, the Windows XP logo, and then the screen freezes. How would you categorize this issue? – No Boot
Your customer calls with a desktop machine that “doesn’t work at all.” You ask a few probing questions and determine that your customer turns on the computer, sees a blinking amber light, and nothing else. No sound or video of any kind. How would you categorize this issue? - No Power
Which of the following are you required to do on every call in which you use msconfig to disable services or startup items? - Re-enable all the applications and services that you disabled during troubleshooting
Which of the following can you isolate using the System Configuration Utility (msconfig)? -
Services and Startup Items
You should ask yourself which of the following questions BEFORE using the Recovery Console? - Did the system pass POST, did I run hard drive diagnostics, and can I boot into Safe mode
Your customer’s computer cannot boot into Normal mode. During your questions, you customer informs you that the machine has a three week old video card, and a new anti-virus program that was installed yesterday. The customer just noticed the boot issue when the machine would not load the Windows desktop after the customer got home from work. What would you suggest the customer do? - Boot the machine into Safe Mode and remove the recently installed Antivirus Software
Which of the following is a visual indicator that NTOSKRNL has taken control of the boot process? - The Windows Boot Progress Screen
Which of the following would you use to restore NTDETECT if it was missing or corrupted? You cannot boot into Safe mode and the system’s hard drive passes Dell diagnostics. – Recovery Console
How long does a Cx has to exchange a new monitor for another new monitor after delivery ? – 21 days
Onsite Service is typically used for which parts – Internal
The Cx is eligible for onsite service but claims to be technically proficient and only wants the parts shipped. What action should you take? - Set up parts only dispatch
Dell Branded peripheral and system warranty covers defects in material and workmanship for 90days – 4 years , depending on product.
When a technical problem occurs, you will troubleshoot and replace parts if necessary until which items are restored to the original default configuration? – OS, factory installed S/W applications and drivers for factory installed H/W
Complete Care is supplemental service contract that covers most of non – intentional, accidental damage - True
If a Cx opens up a S/W CD and loads the S/W, but doesn’t like it, they can return it for full refund within 21 days of purchase – True
CRU – Customer Replaceable Unit
The minimum warranty period in which a monitor NOT attached to a Service Tag can be replaced is within __3__ years of manufacture.
A pixel or sub-pixel that emits light at all times which appears as a colored dot on a dark background is a:Bright Dot that is “stuck on”
A Full-System Exchange is generally:
the last resort to resolve a customer satisfaction issue
the last resort to resolve a technical issue
the most costly resolution path for Dell, and time consuming for the technician and customer
You should replace an LCD display for a portable, desktop, or television if there are _____6____ or more defective pixels.
Batteries for portable systems purchased as _____NEW____ have warranty replacement coverage for
You get a call from Mrs. Smith about her CD-ROM drive. She says that she is not at her system, because she is calling from work. What should you say to Mrs. Smith?
So that we can walk through some troubleshooting steps and diagnose the issue correctly, I need to ask you to call us back when you are at your system
When three dispatches have failed to resolve a Case: consider an EXG
Removable batteries for a Portable system are ___NOT___ covered under the same terms as the system warranty.
If the battery fails in a Dell DJ MP3 player, within the warranty period: Issue an EXG for the entire unit
You are struggling to convince the customer to troubleshoot. You can inform them that a system exchange takes up to ____14____ business days, and it is faster to resolve by finding the root cause of the
Which of the following is the SECOND main part of the call flow in a technical support call? Define and Troubleshoot
What should you do immediately after greeting the customer? - Ask for the customer’s description of the issue
What does CTS support, under its limited warranty? - Factory-installed hardware, factory-installed software, and Dell-branded peripherals
Gus has a Dimension 8400, which he purchased on September 1, 2004. The warranty expired on September 1, 2006. What must you do when Gus calls about a video problem with the computer? Help Gus troubleshoot the issue but do not replace any hardware.
Which Dimension systems qualify for lifetime support? - All Dimension systems purchased before 28 September 2004
What is the default basic warranty for new Inspiron Portable and Desktop systems? – 1 year limited Warranty
What kind of support is provided for a typical PORTABLE system under the basic warranty? – Depot / Mail in Service
When the customer's warranty is expired: Advise them they have the option to work with Expired Warranty Service
Suppose a customer's issue is that they want help with a software they bought from another vendor and installed themselves. You should:
Let them know this is beyond their technical support warranty, but Dell on Call may be able to assist them
What is a way to recognize that a caller's warranty has expired? - Contracts Tab in DellServ is red
Which step do you take first to install a sound card? - Switch off the system and all peripheral devices
What can prevent the speakers from getting sound? - Connections between speakers, Connections from the speakers to the external power outlets, Connections from the speakers to the sound card, Power connections to the speakers
Which of these At-Home/Onsite service policies is true? - Technicians must provide the DSP with valid contact information, alternate contact information, and comments explaining the component failure/work needed
When creating a dispatch, NEW parts may not be sent on any __POS or ONSITE_ service.
For customers who ask to bypass At-Home/Onsite service, agents should explain the replacement procedure, return policy and __Damage Policy__ prior to issuing the bypass.
When are used parts shipped to a customer? - POS dispatches and service dispatches outside of 21 days from the invoice
Chose the correct definition for an RR Service. - Return to Depot dispatches: We send a prepaid airbill to the customer who will in turn send their portable system to a Dell contracted repair vendor
A plastic piece of a portable needs to be replaced. What code in RSL indicates that this time can be replaced by the customer? - CRU
When are you required to check the system plastics on portable systems for damage before dispatching? - When an on-site technician (DSP) calls for assistance during a service call because they have damaged the plastics
When documenting a safety capture call, what text should appear in the SR Title (or Summary line)? - Capture - Product Safety
In a product group capture, what should you have the customer try (if possible) with their system before they send the unit back to Dell? – Disable all passwords on the system
In a group capture call log, what should the SR Title (or Summary line) read? – Product Group Capture
True or False: CTS agents handle product recalls. – False
When returning a captured product due to safety hazard, a customer must always be sure to do which of the following? - Include all components, cables, and electrical cords so that Dell may accurately identify the problem
What must be profiled as a Safety Hazard and captured to Product Safety? - Any product that could physically harm a customer, regardless of warranty status
What is a KIT? – Parts with install tools
RAID 1 duplicates data on multiple drives by writing a data file to both drives. This technique is called Mirroring.
What is one purpose of RAID technology? - Improve recoverability from hard-disk crashes
Before starting any RAID configuration procedures, you must enter System Setup and set the computer to RAID Enabled Mode
Which of the following resources provides RAID configuration procedures for the models you support? - The New Products Training web pages
When you migrate a raid array, you move all or part of the volume from a source hard drive to a member hard drive.
What is one advantage of a RAID 0 configuration? Improves I/O (input/output) performance
When the system no longer sees one of the hard drives in a RAID 1 Mirrored Array, the system gives an error message of degraded.
When the system no longer sees any of the hard drives in a RAID 1, the system gives an error message of Failed
Once you analyze and correct any hardware issues with a RAID 1 mirrored volume, the system displays the message Rebuild.
You can designate an extra drive as a spare hard drive, which the system can use to rebuild an array when a member of the array breaks. You an only do this for a RAID 1 array.
The LCD BIST checks functionality of what? - LCD
What is the new security feature in windows vista called as? - UAC
What can affect a wireless signal? - CORDLESS PHONE, PINE TREES, MICROWAVE OVEN
Which is not an IDE DEVICE? - FDD
Sata II has a data transfer rate of? - 3GBPS
How do you complete PC restore in factory imaged dell systems? - From Win RE
How will you find child parts in RSL? - BOM DOWN
In a system exchange what do you replace? - Base Unit
Which of the following is always dispatched as an EXG? - Media
What is the process of modem establishing connection with a server called as? –Handshaking
What is the first sign of power on the system? - LIGHT ON POWER BUTTON.
What is the short cut key to run 90/90 diagnostics? - CTRL + ALT + D
Every time you create a case what special code is generated in DellServ? – Reason Code.
What is each value in an IP address called as? - Octet
What is loop back IP address? – 127.0.0.1.
Which one of the following is an APIPA address? - 169.254.2.4
True or False: A Dell part number is always NEW? – False
If one satellite in the 5.1 speaker kit goes bad? - A. YOU REPLACE THE COMPLETE SPEAKER KIT.
What command do you run to know the MAC address of your PC? - IPCONFIG / ALL
Which programs do you use to open .ical files? - WINDOWS CALENDER
How do you access router configuration page? - USING THE IP ADDRESS OF THE ROUTER
If contracts are missing for a system in DellServ tool, who do you contact? - TAG TEAM
What does a question mark in device manager mean? - DEVICE IS MISSING DRIVERS
Which program will use most battery power? - GAMES
What application is used to open a .pdf file? - ADOBE ACROBAT
If a touch pad is bad in a portable what component do you replace? - PALM REST ASSEMBLY
What internet connection uses cable modem? –BROADBAND
Which of the following is a performance issue in a modem? - SLOW CONNECTIVITY SPEEDS
Where do you find step by step sequence for troubleshooting a problem? - DECISION TREE
What type of capture is it when a customer is asked to return a product or a system by Dell? - PRODUCT RECALL
What should be the cause of a slow system performance? - TWO ANTIVIRUS PROGRAMS HAVE BEEN INSTALLED IN THE COMPUTER.
What 32 bit diagnostics can you run in the customer complains of slow system performance? - SYMPTOM TREE
What is the command to run system restore from safe mode? - RSTRUI. EXE
What is the non essential point of failure for no sound issue? - ANTIVIRUS / FIREWALL SOFTWARE
Which of these connects can carry audio as well as video ?–COMPOSITE
What test do you run to test the hard drive? - 90/90 TEST
Where is PSA diagnostics stored? - SYSTEM BOARD
What is the function of UAC? - IT WILL REQUEST ELEVATED ACCESS TO RUN PROGRAMS
What is the status code “00” mean in contracts field of DelServ? - CONTRACT HAS NEVER BEEN TERMINATED OR CANCELLED
Which tool do you use to troubleshoot network issues in Vista? – NDF
Windows Vista can warn or prevent users from installing unsigned code. If a file has not been digitally signed, a message alerts the user that the driver is unsigned, and asks if the userwishes to proceed, this feature is known as? - DRIVER SIGNATURE ENFORCEMENT
What is the use of the following command: set
DEVMGR_SHOW_NONPRESENT_DEVICES= 1? - SHOWS DEVICES PREVIOUSLY INSTALLED BUT NOT CURRENTLY PLUGGED IN
What should you do if you see a number of devices sharing the same IRQ? - IT IS NORMAL FOR DEVICES TO SHARE IRQ’S
To disable driver signature enforcement you have to go to? - ADVANCED BOOT MENU OPTIONS
What is DFL? - DELL FILE LIBRARY
What is the first screen that you go to troubleshoot network issues in Vista? –NDF
How do you isolate TCP/IP as a point of failure? –IPCONFIG
If modem helper is corrupt how would you install it? - USING MODEM DRIVERS CD
If an agent repeats whatever the customer is saying what skill is he using? –PARAPHRASING
What are the indications for the post process? - QUAD PACK LIGHTS
AHT means? - AVERAGE HANDLE TIME
If a customer responds to Dell’s survey stating that issue has been resolved, what metric did you gain? –XPR
Which keyboard shortcut can be used to access the run command? - WINDOWS KEY + R
Choose the keyboard shortcut that turns on 3D Windows Flip? - WINDOWS KEY + TAB
Which Control Panel category allows you to customize web access, block programs and set time limits per account? - USER ACCOUNTS AND FAMILY SAFETY
Which Control Panel applet enables you to see a view of, shared files, shared folders and
shared printers? - NETWORK AND SHARING CENTER
When performing a clean install of Windows Vista, which of the following is true? - BOOTING FROM THE DVD IS REQUIRED
What information is stored in HKEY_CURRENT_CONFIG? - INFORMATION ABOUT THE HARDWARE PROFILE CURRENTLY IN USE ON COMPUTER
What must you do before editing a customer’s registry? - SET A RESTORE POINT
Which of the following WinRE tools can diagnose and fix most common startup problems? - STARTUP REPAIR TOOL
Prior to performing an upgrade to Windows Vista, which initial step is recommended? - RUN THE WINDOWS VISTA UPGRADE ADVISOR
How much free space is required to install Windows Vista? - 15 GB
Which new Windows Vista tool can you use to get an overview of resource usage? - PERFORMANCE AND RELIABILITY MONITOR
How does UAC improve security in Vista? - UAC NOTIFIES USERS THAT A PROGRAM IS REQUESTING ELEVATED ACCESS
What is the tool used to fix missing driver, corrupt or damaged system files? - STARTUP REPAIR
“ I am really ticked off !” what mood is the customer? - ANGRY OR IRRITATED
One of the problems with dead air is that? - CUSTOMER WILL NOT KNOW WHAT THE AGENT IS DOING TO HELP THEM
When a customer is angry and is lashing out at you the best technique is being defensive, this will make the customer calm down and listen to you. True or False?–TRUE.
The customer is very angry and is yet to explain why he is angry, the best course of action foryou is? - LET THE CUSTOMER VENT, THEN ASK QUESTIONS TO STEER THE CUSTOMER BACK TO THE ISSUE
How do you demonstrate transparency on the call? - TELL THE CUSTOMER WHAT YOU ARE DOING TO RESOLVE THW ISSUE
Before every dispatch what should an agent do? - VA & VDI
What is warm transfer? - BEING ONLINE WITH THE CUSTOMER AND TALKING TO THE NEXT AGENT AND THEN TRANSFERING THE CALL
Customer wants his new Dell portable to be replaced because it will not boot, what do you tell the customer to convince him to troubleshoot? - I CAN UNDERSTAND HOW FRUSTRATING IT CAN BE, BUT I AM SURE WE CAN HAVE THE SYSTEM UP AND RUNNING AS SOON AS POSSIBLE
While asking for the customer’s acceptance of the plan, what should you do? - CONFIRM THE CUSTOMERS UNDERSTANDING OF THE PLAN AFTER EXPLAINING
Approval matrix in DSN helps in which metric? - RDR
Where do you paste DSN journal in DellServ? - IN THE DESCRIPTION FIELD
What is the point of failure outside a system tower for no power issues? - WALL OUTLET
What is the license state when Vista have passed 3 days period after hardware change and
has not been activated yet? –OOT
What is DSN? - DELL SOLUTION NETWORK
What test do you typically run on an IDE HDD which is less than 80 GB? - 90-90 TEST
Dell chat will be disconnected in how many minutes if no response is there? - 3 MINUTES
How to use flip 3d? - WINDOWS BUTTON + TAB BUTTON
Is the HDD typically a CRU or FRU in portables? - CRU
What does PnP stand for? - POLICIES AND PROCEDURES
5 digit part number dispatch type is? - POS & EXG
What creates a file system? –FORMATING
In RSL in other electronic devices what do you see? - PROJECTORS & ROUTERS
How do you search for customers in different ways in DellServ? - CUSTOMER SEARCH
A customer states that the system is slow and freezes sometimes. Which tool you use to
resolve? - SYMPTOM TREE IN 32 BIT DELL DIAGNOSTICS
How does Dell typically notify customers about product recall - PRESS RELEASE , EMAILS & CALLING CUSTOMERS
How does the customer use the Express Service Code? - PRESSING THE EXPRESS SERVICE CODE OVER THE PHONE WILL HELP THE CUSTOMER TO CONNECT DIRECTLY TO THE DELL AUTOMATED IVR
Why is it important to identify which Company number a customer belongs to early in a call? - TO KNOW WETHER IT IS THE CORRRECT COMPANY NUMBER THAT IS IN OUR
SUPPORT LIMIT’S & THIS WILL SAVE BOT THE CUSTOMERS AND DELL AGENTS TIME
Verifying Authorization(VA) means verifying that the caller is? - AUTHORIZED TO GET THE TROUBLESHOOTING DONE OR WETHER THE AUTHORIZED PERSON TO TAKE ANY DECISIONS REGARDING THE SYSTEM
What is “Silent” VA ? - VA DONE DURING THE CALL WITHOUT CUTOMERS KNOWLEDGE FROM THE INFORMATION PROVIDED BY HIM
What is needed for VDI? - CONTACT NAME, EMAIL, SHIPPING ADDRESS, ZIP CODE
What should you do immediately after greeting the customer? - LISTEN TO THE CUSTOMERS ISSUE
What kind of support is provided for a typical portable under the basic warranty? - RETURN TO DEPOT
When the customer’s warranty is expired? - WE DO THE EXPIRED WARRANTY SUPPORT (EWS) & SUGGEST TO BUY WARRANTY
What type of DSN document would contain content from Microsoft? - THIRD PARTY CONTENT DOCUMENTS
Your customers system has trouble booting. You use DSN to locate an appropriate decisiontree and begin troubleshooting. The next node in tree says to “determine if a promise fastrakcontroller is installed”, but you are not sure what that is. How should you proceed? - READ THE INSTRUCTIONS ON RIGHT SIDE, HOW TO CHANGE INSTALLATION TYPE
What should a knowledge base article contain information on? - ERROR MESSAGES & KNOWN ISSUES WITH RESOLUTION
What happens when you click on the plus sign that appears beside a choice ( step ) in
decision tree? - DETAILED STEPS TO TROUBLESHOOT AND RESOLVE THE ISSUE
How long does a customer have to exchange a new monitor (purchased through dell) for
another new monitor after delivery? - 21 DAYS
On-site service is typically used for _______ parts? - FRU
The customer is eligible for on-site service, but claims to be technically proficient and only
wants the parts to be shipped to them. What action should you take? - DISPATCH ONLY THE PARTS AS POS
How can you determine what kind of service contract a customer has? - SERVICE TAG SCREEN > CONTRACTS TAB
What does the abbreviation “P.D.S” stand for? - PROBLEM, DESCRIPTION, SOLUTION
If the DSN decision tree suggests replacing the system board for a NO POST/ NO POWER
issue on a desktop, which parts should be replaced? - SYSTEM BOARD & POWER SUPPLY
How many drives can a SATA controller handle at a time? - 1 DRIVE ONLY
True or False: FTP stands for File Transfer Protocol, and is a language or set of rules for transferring files across : - True
DNS stands for ________? Domain name Service
Which of the following must a customer have to configure a dial-up connection? – User name, password, access phone number
Which of the following statements is true of DSL? - DSL is a broadband connection that uses a telephone line but does not require a phone call
Broadband modems (DSL and/or Cable) typically connect to which port on a computer? An RJ-45 port on the NIC
Firewalls help prevent which of the following? Internet worms and other viruses
True or False: The Windows Firewall is turned off by default in Windows XP SP2. False
If your customer’s webcam is not working over a broadband internet connection, which of the following would you try? Temporarily disable any firewall software to see if the problem is firewall permissions
From where in Windows can you access the Windows Security Center? The Control Panel
Which of the following will NOT help you isolate and eliminate the modem as a possible point Check the Device Manager for problems with the NIC driver
Which of the following is the correct definition of a benign virus? The virus does not delete or alter files on any system it infects, although it can still cause problems for the user and others on the network.
How does a worm replicate itself? A worm resides in the memory of an infected system and sending copies of itself to other systems via email or the Internet.
A customer says that their homepage is constantly being changed. What could be the cause of the problem? A spyware application may have been installed on the system, and the system should be scanned for the presence of such software.
What is the difference between a virus and a trojan? A virus can self-replicate and self-execute, whereas a trojan must be executed in order to deliver its payload.
A program that the customer uses often is identified as having a spyware component installed along with it that is causing problems. What is the first thing that should be done? Inform the customer that the problem has been discovered, and that a fee-based support queue exists that may be helpful in resolving the problem
A customer says that their virus-scanning application is disabled, but they don’t remember disabling it. They are also experiencing erratic Windows crashes and no boot situations. What could be the cause of the problem? A virus may be present on the system, and the customershould update their antivirus software with the latest virus definitions and perform a complete system scan
Which of the following files could contain a virus? Check all that apply. - .bat , .doc , .htm , .exe
Which of the following malware prevention practices should you recommend to your customers? Don’t open unknown e-mail attachments
Update your anti-virus program frequently
Don’t open email from any unknown sender
Regularly backup your system
Use a firewall
What is your responsibility for malware issues?
Thorough troubleshooting to identify a malware problem
Educating the customer about malware preventionPresenting removal options, including Dell On Call
Virus - The customer opened an unsolicited email attachment. She later was alarmed to find that the .jpg files on her hard drive were missing
Worm - Your customer says that friends have received generic emails from him that he never sent. Probing reveals that he has never updated Windows.
Trojan Horse - Your customer’s computer performance has been erratic ever since she downloaded some free games off the Internet
Spyware/adware - Your customer’s browser runs sluggishly, and is victim to frequent unsolicited pop-ups
Hijacker - Your customer’s browser no longer opens at the homepage they set
Spam zombie - Your customer received an email from their ISP about banned activity originating from their account. The customer’s system has also been sluggish overall.
What type of wireless network uses a WAP? – Infrastructure
Which wireless networking standard operates at 2.4 GHz and transfers data-IEEE 802.11g
Which wireless standard is supported by Dell? IEEE 802.11g
What is the SSID? A wireless network name
What does the Dynamic Host Configuration Protocol do? It automatically assigns IP addresses to host computers
Where would you find the username and password required to configureOn the manufacturer’s website
What is one step in securing a wireless network?Set up MAC Address Filtering
What type of wireless NIC would you expect to find in a Dell notebookMini-PCI
Which level of security is considered the most secure for a wireless networkWi-Fi Protected Access (WPA)
What can your customer do if they forget their username and passwordTry using the default username and password, which can be found in the product manual
To find the Child parts in RSL – BOM Down
XPS 700 has DOZER Chassis
Feature in Vista that enables you to change the transparency of the window, offers Flip 3D etc. – AERO
Speaker bar that is attached to the bottom of the monitor is called – SOUND BAR
Vostro belongs to the following segment – Small Business
Which tab in Delta helps you in pulling up the service tag – Assets
The following is an example of firmware - BIOS
The average amount of time you spend on each call including talk time, hold time, and wrap time is called – AHT
An IDE cable has three connectors
Approval matrix helps in controlling – RDR
This CD/DVD can also be used to invoke the Dell Diagnostics – Resource CD/DVD
The system bus connecting the processor to the main memory on the system board is- FSB
Software programs that drive hardware components are called – DRIVERS
Which slot is used for most of the latest expansion video card – PCIE
Which tool do we use for raising orders in Total Solutions – IDD
RJ11 cable connects to – MODEM
Electronic Piano are connected to this port – MIDI
Unmountable Boot Volume is an example of – BSOD
This is the place where you check if the drivers are loaded properly or not – Device Manager
Digital Video cameras are connected to – Firewire
Hitting F12 on Dell splash screen takes you to – One time Boot menu
This utility enhances the multimedia capabilities in a system. This comes bundled with the OS or can be downloaded for free. – Direct X
What is the first driver that you need to install after the OS – Chipset , Video, Audio, Ethernet, Wireless, Bluetooth
Letting the customer know what you are doing and why is called – Transparency
What should be the status of the SR in case you need to call the customer back later? – In Progress
The internal name of the Dimension E520 is – Silver Stone
The internal name of XPS T – Kublai
Before dispatch what should the agent do – VA and VDI
Rapid response can be sold - to existing return to depot customers
Complete care can be sold for 5 years where the hardware warranty gets expired in the next 4 years False
Complete care does not cover one of the following instances: Any Computer Device that is damaged by fire from an external source or that is intentionally damaged
If the warranty and service contract have expired, agents may extend or upgrade, including the reinstatement fee, only if there are no open cases or dispatches TRUE
We accept payment through Dell Gift cards – TRUE
In case a customer does not possess a DPA account, we can open a DPA account for the customer. – False
Billing address can be changed in IDD by CTS agents – False
We can sell "Return to Depot" service to a customer who is currently on "Next business Day" support – False
To extend warranty on IDD, we need to go to - Install base tab
In IDD, under Summary cart, How is the 2nd product removed from the cart ? - Bring quantity to Zero for 2nd product and click update
For a New Dell Gift Card card the long string of numbers is seen on the _____ of the card- Back
For an Amex card the long string of numbers is seen on the _____ of the card – Front
Incase the customer does not remember his DPA #, we can use the below information - Mothers maiden name and SSN
In Harmony - What status does "B" Indicate ? – Active
We can sell refurbished parts in IDD - False
True or False: When troubleshooting Windows you should use the same method as when troubleshooting No Power or No POST issues. – True
True or False: Services and Startup items are loaded during Early Boot – False
Your customer calls with a desktop machine that “doesn’t work at all.” You ask a few probing questions and determine that your customer turns on the computer, sees the blue Dell logo, the Windows XP logo, and then the screen freezes. How would you categorize this issue? – No Boot
Your customer calls with a desktop machine that “doesn’t work at all.” You ask a few probing questions and determine that your customer turns on the computer, sees a blinking amber light, and nothing else. No sound or video of any kind. How would you categorize this issue? - No Power
Which of the following are you required to do on every call in which you use msconfig to disable services or startup items? - Re-enable all the applications and services that you disabled during troubleshooting
Which of the following can you isolate using the System Configuration Utility (msconfig)? -
Services and Startup Items
You should ask yourself which of the following questions BEFORE using the Recovery Console? - Did the system pass POST, did I run hard drive diagnostics, and can I boot into Safe mode
Your customer’s computer cannot boot into Normal mode. During your questions, you customer informs you that the machine has a three week old video card, and a new anti-virus program that was installed yesterday. The customer just noticed the boot issue when the machine would not load the Windows desktop after the customer got home from work. What would you suggest the customer do? - Boot the machine into Safe Mode and remove the recently installed Antivirus Software
Which of the following is a visual indicator that NTOSKRNL has taken control of the boot process? - The Windows Boot Progress Screen
Which of the following would you use to restore NTDETECT if it was missing or corrupted? You cannot boot into Safe mode and the system’s hard drive passes Dell diagnostics. – Recovery Console
How long does a Cx has to exchange a new monitor for another new monitor after delivery ? – 21 days
Onsite Service is typically used for which parts – Internal
The Cx is eligible for onsite service but claims to be technically proficient and only wants the parts shipped. What action should you take? - Set up parts only dispatch
Dell Branded peripheral and system warranty covers defects in material and workmanship for 90days – 4 years , depending on product.
When a technical problem occurs, you will troubleshoot and replace parts if necessary until which items are restored to the original default configuration? – OS, factory installed S/W applications and drivers for factory installed H/W
Complete Care is supplemental service contract that covers most of non – intentional, accidental damage - True
If a Cx opens up a S/W CD and loads the S/W, but doesn’t like it, they can return it for full refund within 21 days of purchase – True
CRU – Customer Replaceable Unit
The minimum warranty period in which a monitor NOT attached to a Service Tag can be replaced is within __3__ years of manufacture.
A pixel or sub-pixel that emits light at all times which appears as a colored dot on a dark background is a:Bright Dot that is “stuck on”
A Full-System Exchange is generally:
the last resort to resolve a customer satisfaction issue
the last resort to resolve a technical issue
the most costly resolution path for Dell, and time consuming for the technician and customer
You should replace an LCD display for a portable, desktop, or television if there are _____6____ or more defective pixels.
Batteries for portable systems purchased as _____NEW____ have warranty replacement coverage for
You get a call from Mrs. Smith about her CD-ROM drive. She says that she is not at her system, because she is calling from work. What should you say to Mrs. Smith?
So that we can walk through some troubleshooting steps and diagnose the issue correctly, I need to ask you to call us back when you are at your system
When three dispatches have failed to resolve a Case: consider an EXG
Removable batteries for a Portable system are ___NOT___ covered under the same terms as the system warranty.
If the battery fails in a Dell DJ MP3 player, within the warranty period: Issue an EXG for the entire unit
You are struggling to convince the customer to troubleshoot. You can inform them that a system exchange takes up to ____14____ business days, and it is faster to resolve by finding the root cause of the
Which of the following is the SECOND main part of the call flow in a technical support call? Define and Troubleshoot
What should you do immediately after greeting the customer? - Ask for the customer’s description of the issue
What does CTS support, under its limited warranty? - Factory-installed hardware, factory-installed software, and Dell-branded peripherals
Gus has a Dimension 8400, which he purchased on September 1, 2004. The warranty expired on September 1, 2006. What must you do when Gus calls about a video problem with the computer? Help Gus troubleshoot the issue but do not replace any hardware.
Which Dimension systems qualify for lifetime support? - All Dimension systems purchased before 28 September 2004
What is the default basic warranty for new Inspiron Portable and Desktop systems? – 1 year limited Warranty
What kind of support is provided for a typical PORTABLE system under the basic warranty? – Depot / Mail in Service
When the customer's warranty is expired: Advise them they have the option to work with Expired Warranty Service
Suppose a customer's issue is that they want help with a software they bought from another vendor and installed themselves. You should:
Let them know this is beyond their technical support warranty, but Dell on Call may be able to assist them
What is a way to recognize that a caller's warranty has expired? - Contracts Tab in DellServ is red
Which step do you take first to install a sound card? - Switch off the system and all peripheral devices
What can prevent the speakers from getting sound? - Connections between speakers, Connections from the speakers to the external power outlets, Connections from the speakers to the sound card, Power connections to the speakers
Which of these At-Home/Onsite service policies is true? - Technicians must provide the DSP with valid contact information, alternate contact information, and comments explaining the component failure/work needed
When creating a dispatch, NEW parts may not be sent on any __POS or ONSITE_ service.
For customers who ask to bypass At-Home/Onsite service, agents should explain the replacement procedure, return policy and __Damage Policy__ prior to issuing the bypass.
When are used parts shipped to a customer? - POS dispatches and service dispatches outside of 21 days from the invoice
Chose the correct definition for an RR Service. - Return to Depot dispatches: We send a prepaid airbill to the customer who will in turn send their portable system to a Dell contracted repair vendor
A plastic piece of a portable needs to be replaced. What code in RSL indicates that this time can be replaced by the customer? - CRU
When are you required to check the system plastics on portable systems for damage before dispatching? - When an on-site technician (DSP) calls for assistance during a service call because they have damaged the plastics
When documenting a safety capture call, what text should appear in the SR Title (or Summary line)? - Capture - Product Safety
In a product group capture, what should you have the customer try (if possible) with their system before they send the unit back to Dell? – Disable all passwords on the system
In a group capture call log, what should the SR Title (or Summary line) read? – Product Group Capture
True or False: CTS agents handle product recalls. – False
When returning a captured product due to safety hazard, a customer must always be sure to do which of the following? - Include all components, cables, and electrical cords so that Dell may accurately identify the problem
What must be profiled as a Safety Hazard and captured to Product Safety? - Any product that could physically harm a customer, regardless of warranty status
What is a KIT? – Parts with install tools
RAID 1 duplicates data on multiple drives by writing a data file to both drives. This technique is called Mirroring.
What is one purpose of RAID technology? - Improve recoverability from hard-disk crashes
Before starting any RAID configuration procedures, you must enter System Setup and set the computer to RAID Enabled Mode
Which of the following resources provides RAID configuration procedures for the models you support? - The New Products Training web pages
When you migrate a raid array, you move all or part of the volume from a source hard drive to a member hard drive.
What is one advantage of a RAID 0 configuration? Improves I/O (input/output) performance
When the system no longer sees one of the hard drives in a RAID 1 Mirrored Array, the system gives an error message of degraded.
When the system no longer sees any of the hard drives in a RAID 1, the system gives an error message of Failed
Once you analyze and correct any hardware issues with a RAID 1 mirrored volume, the system displays the message Rebuild.
You can designate an extra drive as a spare hard drive, which the system can use to rebuild an array when a member of the array breaks. You an only do this for a RAID 1 array.
Monday, June 13, 2011
Guitar chords for tere bina zindagi se koi - Aandhi
Song: tere bina zindagi se koi
Film: Aandhi
email: manas1104@gmail.com
Tabs
Mukhda:
Tere bina zindagi se...
e|-----8-10-8---8---------------------------------------------------------
B|-8-9--------9---9-8-8-8---11-11-11-8-8-8-/11-11-11-/9-9-9-/8-8---8-8----
G|------------------------8--------------------------------------8-----10-
D|------------------------------------------------------------------------
A|------------------------------------------------------------------------
E|------------------------------------------------------------------------
...shikva nahi, shikva nahi
----------------------------------||
----8-9-9-/11-11-11-8----8-h9-9-8-||
-10-------------------10----------||
----------------------------------||
----------------------------------||
----------------------------------||
Antara:
Kaash aisa ho...
e|-8-8-7-7-7-h8-8-8-6-6-6-h8-8-8----------8-8-------8-12-10-10-10--------10-8-8-8-/10-
B|-------------------------------10-10-10-----10-10---------------11-11---------------
G|------------------------------------------------------------------------------------
D|------------------------------------------------------------------------------------
A|------------------------------------------------------------------------------------
E|------------------------------------------------------------------------------------
...kami to nahi
-10----------8--------------------------------8-||
----11-11-11---10-10-10----8-10----8-10-8-8-9---||
------------------------10------10--------------||
------------------------------------------------||
------------------------------------------------||
------------------------------------------------||
Chords
Cm Cm Eb Cm Ab
tere binaa zindagi se koi, shikava, to nahi,
Cm Fm
shikava nahi
Bb G Cm
shikava nahi, shikavaa nahi
Cm CmEb Cm Ab
tere binaa zindagi bhi lekin, zindagi, to nahi,
Cm Fm
zindagi nahi
Bb G Cm
zindagi nahi, zindagi nahi
Cm G Cm Ab Cm Eb F
(kaash aisaa ho tere kadamon se, chun ke manzil chale
Bb Eb Cm
aur kahii duur kahi) 2x
Bb F Eb Cm
tum gar saath ho, manzilon ki kami to nahin
Cm Cm Eb Cm Ab Cm Fm
tere binaa zindagi se koi, shikava, to nahi, shikava nahi
Cm G Cm Ab Cm Eb F
(jiimen aataa hai, tere daaman men, sar chhupaa ke ham
Bb Eb Cm
rote rahen, rote rahen) 2x
Bb F Eb Cm
teri bhi aankhon men, aansuon ki nami to nahin
Cm Cm Eb Cm Ab
tere bina zindagi se koi, shikava, to nahin,
Cm Fm
shikava nahin
Bb G Cm
shikava nahi, shikava nahi
Cm CmEb Cm Ab
tere binaa zindagi bhi lekin, zindagi, to nahi,
Cm Fm
zindagi nahii
Bb G Cm
zindagii nahiin, zindagi nahi
Cm G Cm Ab Cm Eb F
tum jo kah do to aajaki raat, chaand Duubega nahi,
Bb Eb Cm
raat ko rok lo x2
Bb F Eb Cm
raat ki baat hai, aur zindagii baaki to nahi
Cm Cm Eb Cm Ab
tere binaa zindagii se koi, shikavaa, to nahi,
Cm Fm
shikava nahi
Bb G Cm
shikava nahi, shikava nahi
Cm CmEb Cm Ab
tere binaa zindagi bhi lekin, zindagi, to nahi,
Cm Fm Bb G Cm
zindagi nahin zindagi nahin zindagi nahi
Film: Aandhi
email: manas1104@gmail.com
Tabs
Mukhda:
Tere bina zindagi se...
e|-----8-10-8---8---------------------------------------------------------
B|-8-9--------9---9-8-8-8---11-11-11-8-8-8-/11-11-11-/9-9-9-/8-8---8-8----
G|------------------------8--------------------------------------8-----10-
D|------------------------------------------------------------------------
A|------------------------------------------------------------------------
E|------------------------------------------------------------------------
...shikva nahi, shikva nahi
----------------------------------||
----8-9-9-/11-11-11-8----8-h9-9-8-||
-10-------------------10----------||
----------------------------------||
----------------------------------||
----------------------------------||
Antara:
Kaash aisa ho...
e|-8-8-7-7-7-h8-8-8-6-6-6-h8-8-8----------8-8-------8-12-10-10-10--------10-8-8-8-/10-
B|-------------------------------10-10-10-----10-10---------------11-11---------------
G|------------------------------------------------------------------------------------
D|------------------------------------------------------------------------------------
A|------------------------------------------------------------------------------------
E|------------------------------------------------------------------------------------
...kami to nahi
-10----------8--------------------------------8-||
----11-11-11---10-10-10----8-10----8-10-8-8-9---||
------------------------10------10--------------||
------------------------------------------------||
------------------------------------------------||
------------------------------------------------||
Chords
Cm Cm Eb Cm Ab
tere binaa zindagi se koi, shikava, to nahi,
Cm Fm
shikava nahi
Bb G Cm
shikava nahi, shikavaa nahi
Cm CmEb Cm Ab
tere binaa zindagi bhi lekin, zindagi, to nahi,
Cm Fm
zindagi nahi
Bb G Cm
zindagi nahi, zindagi nahi
Cm G Cm Ab Cm Eb F
(kaash aisaa ho tere kadamon se, chun ke manzil chale
Bb Eb Cm
aur kahii duur kahi) 2x
Bb F Eb Cm
tum gar saath ho, manzilon ki kami to nahin
Cm Cm Eb Cm Ab Cm Fm
tere binaa zindagi se koi, shikava, to nahi, shikava nahi
Cm G Cm Ab Cm Eb F
(jiimen aataa hai, tere daaman men, sar chhupaa ke ham
Bb Eb Cm
rote rahen, rote rahen) 2x
Bb F Eb Cm
teri bhi aankhon men, aansuon ki nami to nahin
Cm Cm Eb Cm Ab
tere bina zindagi se koi, shikava, to nahin,
Cm Fm
shikava nahin
Bb G Cm
shikava nahi, shikava nahi
Cm CmEb Cm Ab
tere binaa zindagi bhi lekin, zindagi, to nahi,
Cm Fm
zindagi nahii
Bb G Cm
zindagii nahiin, zindagi nahi
Cm G Cm Ab Cm Eb F
tum jo kah do to aajaki raat, chaand Duubega nahi,
Bb Eb Cm
raat ko rok lo x2
Bb F Eb Cm
raat ki baat hai, aur zindagii baaki to nahi
Cm Cm Eb Cm Ab
tere binaa zindagii se koi, shikavaa, to nahi,
Cm Fm
shikava nahi
Bb G Cm
shikava nahi, shikava nahi
Cm CmEb Cm Ab
tere binaa zindagi bhi lekin, zindagi, to nahi,
Cm Fm Bb G Cm
zindagi nahin zindagi nahin zindagi nahi
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